For your best experience
Cell Phones: For the comfort of all our guests, please silence all cell phones and refrain from cell phone use when visiting the spa.
Cancellation Policy: We understand that cancellations are sometimes inevitable. To ensure appointments are available when you need them and for others, we require at least a 24-hour advance notice for appointment cancellations or rescheduling. However, appointments with two or more services, spa parties or treatments 2 hours or longer, require a minimum of 48-hour notice. If this policy is not followed, we will have to charge for service(s).
No call-no shows/Rescheduling outside of cancellation policy : Appointments missed or rescheduled outside our cancellation policy are billed at full price. We will use any method of payment on file to pay for missed services.
Late Arrivals: To ensure you receive your full service, please arrive 15 minutes early. Be aware that late arrivals may not receive full treatment and will be billed the full treatment price.
Spa Party Policies: There is a 15% gratuity added to all parties 4 or more.
Gift Cards and Series of Five Cards: Gift cards/Series of Five Cards are redeemable for service or product purchases only. Gift cards/Series of Five Cards expire one year from purchase date and that day is clearly written on the gift card/series card. Gift cards/Series of Five Cards must be present by redeemer to receive product or services. Gift cards/Series of Five Cards are non-refundable or redeemable for cash. All Gift Card/Series of Five Cards purchases are final.
Discounts/Refunds: One discount per client, per day. No discounts or coupons may be used with existing specials or series of five cards. No refunds on services, gift cards, series cards or products.
Require a Credit Card on File: Appointments scheduled on Friday – Sunday, treatments that are 2 hours or longer, couple’s massages, and all spa parties require a credit card/gift card on file when scheduling.
NSF Check Policy: Returned checks require full repayment, along with the bank fee of $35.